I am not sure why this place got such bad reviews - as I have went here a few times and have not had a negative experience. I get my eyebrows done here and I usually see Theresa - and she is wonderful! She is warm, friendly and does a wonderful job. I also had the actual Owner one time Theresa was off, and she was really lovely and friendly too. It was easy to book online - and if they need to change the time to fit their schedule - I received and email and a phone call (which I never mind because I live in town anyway...). They have always been polite and were more then happy to fulfill my requests during my appointment and I never felt rushed at all. I am not a "phone call" type of person - so I really love the convenience of being able to sign up and schedule services online - so that works for me.
I went in for a pedicure because I received a gift card to get a spa pedicure done. It is a very expensive procedure, and I grew up knowing that Alure was a great salon, so you would think it would be well worth the cost, regardless if a gift card. Anyways, I ended up feeling rushed, even though it was for the full hour, I didn't have an enjoyable experience and I don't feel that the equipment is not well maintained, looked dirty and old. I called to make a complaint about my experience, not looking to gain anything out of it, to make an FYI, and the owner was super rude. I definitely will not be going back there and will tell everyone I know. Take my advice, don't go there and waste your money, even your gift card.
I used to tan regularly at the salon as they do have a good stand up tanner. I can call and leave a message to set up an appt, and not ever receive a phone call back. I can call 5 times in a day and not once get an answer. When I stop in to tan, everyone is incredibly rude and acts like I'm ruining their spa time. All I ever see is the salon staff doing their own hair and talking super loudly. I was never so happy to use up all my tans in a package so I don't have to go back here again.
Great. Tina always does a great job! From haircuts to color. ..a great job everytime.
TERRIBLE customer service. We have a Gift Card that we just found from a couple of years ago worth $50 or $75 but was told we can not use it. I said so I am out this money the lady responded with "I guess so.. should have used it years ago".. VERY RUDE It should not matter how old the gift card is the salon should honor it. I also mentioned they never answer the phone she told me to leave a message or book online. I hope NO ONE uses this salon.
Alure Salon Day Spa is a US Beauty Salon based in Sauk City, Wisconsin. Alure Salon Day Spa is located at 922 Water St, Sauk City, WI 53583, USA.
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