We have had great experience with PPH. They are efficient with time, knowledgeable regarding their work, and do their best to address your needs in the most cost effective way possible. Highly recommend.
Great service and very informative on both installations.
- Charged $500 for 20 minutes of work to mow some weeds, without my approval, nor my knowledge that they were a problem. I could have taken care of it in a couple hours.
- Purchased topsoil without my consent when I already had a pile of topsoil specifically for the septic within 20 yards of the site.
- Placed the septic exactly how I told them not to: way out in the field, not where they drew it, actually crossed a property line that was marked (they mowed over the markers when they mowed the weeds), and didn't tuck it into the hillside nicely like they promised.
Working with Prairie Plumbing and Heating was a disappointment at every step of our septic project:
- When I addressed my concerns to PP&H, Merle hung up on me and threatened liens on the house. I was just looking for some acknowledgment and sincerity of some of their errors and was only met with extreme unprofessionalism.
We returned home from the hospital with our newborn to discover that our water heater was broken. Prairie Plumbing was able to come out right away to help. The team (Dave and Sean) did a great job with protecting the carpeting, removing the old, and installing the new. Service was quick and the mess was cleaned up before they departed the job site. Thanks for making what could have been a major headache a smooth process.
My experience with Prairie Plumbing and Heating was exceptional, and they are on the top of our list if we have any questions in the future. Our well pump died on Easter weekend, and we had no idea who to call, since most places were closed for the holiday. Thankfully, we were able to connect to someone right away when we called the Prairie Plumbing and Heating emergency line, where someone walked us through what to expect. They dispatched a technician that morning, and he was timely, extremely prepared and knowledgeable - able to answer all of our questions and identify the problem quickly. He had the pump replaced in hours, saving our Easter gathering. Everyone was great to work with and the price was very reasonable, even considering the holiday weekend.
- Gave a rough estimate that they had no intention of keeping, even though they knew exactly what the site looked like and what the project entailed. Project went over budget, not because of any unforeseen problems, just because they didn't plan properly.
- Perc test: didn't test where I asked and falsely blamed my wife when I asked why. I was very clear that I didn't want it too far out but I was reassured they wouldn't do that.
Prairie Plumbing Heating Inc is a US Plumber based in Sauk City, Wisconsin. Prairie Plumbing Heating Inc is located at 402 John Quincy Adams St, Sauk City, WI 53583, USA.
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